From repair requests to real time reporting

One portal for your whole fleet

Lease now

From the first day, you get more than a bike

The Customer Portal is where you manage your fleet, stay on top of every repair, and get help the moment you need it.

Customer Portal

Everything in one place

Typical response time: Netherlands within 24h, Germany and Belgium within 48h (requests before 18:00).

Launch demo

Dashboard

A snapshot of upcoming mechanic visits, your fleet, and open tickets the moment you log in.

Your fleet

Every bike with its serial number, model and status.

Report a problem in a few clicks

Bike issue, battery issue, or a general support ticket, with a photo if it helps.

Track every repair in real time

From the moment you submit until the bike is back on the road.

Invoices & subscriptions

Your billing and plan details, always to hand.

Upcoming visits

See when the mechanic is coming, where, and who's assigned.

Full history

The complete service record for each bike stays available, so even a year later you can see what was done and when.

Repair reports

Every completed service generates a full report: parts replaced, photos, technician notes.

Service requests, without the back-and-forth

Report the issue

Submit a short form in the Customer Portal and add a photo if needed.

Keep everyone informed

You, branch managers, schedulers and technicians all see the same request and status.

Track progress

Follow the request in real time from submission until the bike is back on the road.

Keep the full service history

Every repair stays recorded, so you can always check what was done and when.

Manage each location separately

Each location gets its own login and only sees the bikes relevant to that team.

See the full fleet in one place

Owners and fleet managers can view all bikes, open tickets and statuses across every location.

See it for yourself

You don't have to be a customer to see how it works.

Explore a fully working demo of the Customer Portal at your own pace - browse a sample fleet, open a service request, and see how tracking works.

Launch demo

Delivery E-Bike Service FAQ’s

What happens if my delivery e-bike can’t be repaired immediately?

If your delivery e-bike can’t be fixed on-site, you’ll receive a temporary replacement bike (when included in your lease plan) so your deliveries keep running without downtime.

How can I request e-bike service or maintenance?

Request service easily through the Ebike4Delivery Customer Portal, report issues, schedule maintenance, or log damage anytime, from any device.

What should I do in case of e-bike theft or accident?

In case of theft or accident, report it immediately via the Customer Portal, upload photos and documents, and our team will guide you through the repair or replacement process.

When will my e-bike battery be replaced?

Ebike4Delivery replaces batteries when capacity drops below 85% after 12 months or 70% after 24 months, ensuring consistent performance for your delivery fleet.