From repair requests to real time reporting

Service that keeps your fleet moving

Why It Matters

Every minute counts in delivery. Our service is built to minimize downtime, give you real-time visibility, and keep your riders on the road.

Your Fleet, At Your Fingertips

Submit service requests directly through the Customer Portal, report repairs, maintenance, or accident damage in seconds.

Request a quote

Customer portal higlightes

Typical response time: NL within 24h, DE/BE within 48h (requests before 18:00).

Mobile-Friendly & Multi-Language

Access the portal from any device and switch between English, German, and Dutch.

Fleet Overview at a Glance

Track maintenance visits, report service requests, and keep your operations running smoothly without spreadsheets or calls.

Easy Problem Reporting

Access the portal from any device and switch between English, German, and Dutch.

Track Every Issue

Follow each ticket from start to resolution. See who’s handling it and when your bike will be ready, complete clarity, no guesswork.

Battery Health Under Control

Keep your fleet powered. Report charging or power issues and get clear follow-up without downtime.

Your Visits, Always Scheduled

Never miss a mechanic visit. See who’s coming, when, and where — so you can plan your operations without surprises.

Support Tickets Made Simple

Billing, contracts, access, or questions — everything handled in one place, with full conversation history.

Request a quote

Fast, Transparent and Reliable. Our Service Promise

From urgent repairs to preventive maintenance, our service isstructured to reduce disruption and keep your fleet running. Everystep is tracked, every visit documented, so you know your bikes arealways in safe hands.

Issue Detection

Early logging reduces costs & downtime; tracked digitally.

Issue Reported

Submit via portal in less than 2 min; service order created; instant visibility.

Coordination & Scheduling

Assign right mechanic; prepare tools & parts; schedule around business hours.

On -Site Repair

Certified mechanics; quick fixes, replacements, upgrades; preventive checks.

Reporting & Transparency

Digital report with description, actions, replaced parts, photos, recommendations.

The result

A service experience that is reliable, transparent, and adapted to the needs of your Business. You gain full visibility, predictable costs, and the assurance that your fleet will always be ready to deliver.

Service FAQ’s

What happens if my delivery e-bike can’t be repaired immediately?

If your delivery e-bike can’t be fixed on-site, you’ll receive a temporary replacement bike (when included in your lease plan) so your deliveries keep running without downtime.

How can I request e-bike service or maintenance?

Request service easily through the Ebike4Delivery Customer Portal, report issues, schedule maintenance, or log damage anytime, from any device.

What should I do in case of e-bike theft or accident?

In case of theft or accident, report it immediately via the Customer Portal, upload photos and documents, and our team will guide you through the repair or replacement process.

When will my e-bike battery be replaced?

Ebike4Delivery replaces batteries when capacity drops below 85% after 12 months or 70% after 24 months, ensuring consistent performance for your delivery fleet.