From repair requests to real time reporting

Service that keeps your fleet moving

Your fleet, at your fingertips

Submit service requests directly through the Customer Portal, report repairs, maintenance, or accident damage in seconds.

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Customer portal higlights

Typical response time: Netherlands within 24h, Germany and Belgium within 48h (requests before 18:00).

Mobile-Friendly & Multi-Language

Access the portal from any device and switch between English, German, and Dutch.

Fleet Overview at a Glance

Track maintenance visits, report service requests, and keep your operations running smoothly without spreadsheets or calls.

Easy Problem Reporting

Access the portal from any device and switch between English, German, and Dutch.

Track Every Issue

Follow each ticket from start to resolution. See who’s handling it and when your bike will be ready, complete clarity, no guesswork.

Battery Health Under Control

Keep your fleet powered. Report charging or power issues and get clear follow-up without downtime.

Your Visits, Always Scheduled

Never miss a mechanic visit. See who’s coming, when, and where — so you can plan your operations without surprises.

Support Tickets Made Simple

Billing, contracts, access, or questions — everything handled in one place, with full conversation history.

Fast, transparent and reliable

From urgent repairs to preventive maintenance, our service isstructured to reduce disruption and keep your fleet running. Everystep is tracked, every visit documented, so you know your bikes arealways in safe hands.

Issue detection

Early logging reduces costs & downtime; tracked digitally.

Issue reported

Submit problems instantly via the portal.

Coordination & scheduling

We assign the right mechanic fast.

On-site repair

Certified mechanics fix issues on location.

Reporting & transparency

Clear digital reports after every repair.

The result

A reliable service that keeps you moving.

Service FAQ’s

What happens if my delivery e-bike can’t be repaired immediately?

If your delivery e-bike can’t be fixed on-site, you’ll receive a temporary replacement bike (when included in your lease plan) so your deliveries keep running without downtime.

How can I request e-bike service or maintenance?

Request service easily through the Ebike4Delivery Customer Portal, report issues, schedule maintenance, or log damage anytime, from any device.

What should I do in case of e-bike theft or accident?

In case of theft or accident, report it immediately via the Customer Portal, upload photos and documents, and our team will guide you through the repair or replacement process.

When will my e-bike battery be replaced?

Ebike4Delivery replaces batteries when capacity drops below 85% after 12 months or 70% after 24 months, ensuring consistent performance for your delivery fleet.