Our service mechanics will always try their best to repair/maintain your e-bike on location during their visit.
In some cases, an e-bike can encounter an issue that cannot be repaired on location, this means we would take it to one of our service centers and have it repaired there.
Ebike4Delivery has a fleet of e-bikes available for our customers to borrow while their e-bike is being serviced. If we deem it necessary to take your e-bike for servicing, we will always supply you with a loan-bike so that your mobility is not impacted.
Note: To borrow a bike from Ebike4Delivery during service, the bike has to be part of a leasing agreement. Bikes that have been purchased are not eligible for a loan-bike upon servicing.